Returns & Exchanges

The 7-day window

You have 7 days from the day your parcel is delivered to open a return. Open it from your order page — the form appears there while the window is live, and it tells you the exact closing date.

What you get, by problem

• Print defect, fabric fault, wrong item, or damage in transit — your choice of a full refund or a free reprint. We pay return postage. A photo of the problem is required.
• Wrong size — a free exchange for a different size. Because every shirt is printed to order there is no refund for a fit issue, but the swap itself costs you nothing.
• Parcel never arrived— if it comes back to us undelivered we open the refund ourselves and pay you back in full, including shipping. You don't have to ask.

What we can't take back

Every shirt is printed for your order alone, so there is no change-of-mind return — an unwanted print can't go back on a shelf. We also can't accept:

• Worn, washed, or altered shirts
• Shirts without the original tag attached
• Anything reported more than 7 days after delivery

How it runs

1. Open the return from your order page. You'll get a return number straight away.
2. We review it within 2 business days and either approve it or come back to you. You can cancel your request yourself any time before we act on it.
3. Once approved, send the item back. For our mistakes, we cover that postage.
4. When it reaches us we settle it — refund, reprint, or exchange. Your order page shows the status at every step.

How refunds are paid

Refunds go back to whatever you originally paid with — the same UPI, card, or wallet. We don't offer Cash on Delivery, so there is never a bank transfer to arrange. Once we release it, your bank typically takes 5–7 working days to show the money.

Partial returns refund that item, pro-rata. Shipping comes back only when the whole order goes back and the fault was ours.